Technical Account Manager

pubX is an agile, fully-remote, VC-backed start-up building artificial intelligence and automation technology to revolutionise the digital publishing industry.

We work on greenfield projects to help digital publishers unlock greater revenues, improve operations and understand data to help ensure their existence into the future. Digital publishers are our customers but we are a technology company, developing scalable solutions to enable digital publishers to compete.

We believe that publishers are a cornerstone of society and democracy and that if current trends continue, publishers risk being lost to the world, along with truth, objectivity, and knowledge. They will likely be replaced by walled-garden, echo-chambers that fuel and foster hate.

Culturally we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission.

We are looking for a Technical Account Manager to help us build the future for digital publishing. You will own the first experience that our customers has of pubX by assisting in their onboarding, and ensuring they have a great first impression.

Reports To: CS Lead

Location: Remote/ Hybrid, EMEA

Seniority: Mid/Senior

Package: Competitive Salary (based on experience and impact); Equity through bonuses; Tech Covered; 35 days vacation; Global Team Meet-Ups

Employment type: Permanent

Responsibilities:

• Onboarding New Customers: Guide clients through the onboarding process from kickoff calls alongside the CSM ensuring the client has a firm understanding of how the technology works, scoping for a Test, and walking through a smooth implementation.
• Implementation and Troubleshooting: Assist clients in properly implementing tags and modules, troubleshooting issues, and QA.
• GAM Configuration: Configure and manage GAM reporting, including KVs, UPRs, and placements.
• Project Management: Manage project progress through trackers and tickets; escalate issues to ProdOps, Engineering; or Data Science teams when necessary.
• Performance Optimization: Conduct initial optimizations to client sites during the onboarding process, ensuring optimal performance and data volume.
• Client Communication: Maintain regular communication with clients, providing updates on progress and initiatives, addressing concerns, and gathering feedback.

Skills/ Experience:

• Strong technical background with experience in supply-side programmatic advertising operations
• Proficiency in GAM (should know how to manage Key Values/ UPRs/ Reporting)
• Proficiency in Prebid/ Header Bidding Technologies
• Experience working with SSPs
• Experience working in Jira/ confluence, Excel
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
• Strong communication and interpersonal skills, with the ability to effectively communicate concepts to technical and non-technical stakeholders.

Interview Process

1. Culture Fit Interview 
2. Role-Related interview with Line Manager
3. Role Related ‘Test’ (i.e. performing/ running through an element of the role in an interview, Hands on Coding)
4. Quick Meet the team

Culture fit is extremely important to us as we are building an awesome team to solve huge problems and, aside from judging aptitude, this will be the main focus of the interview process. 

How to apply

Email jobs@pubX.ai with the subject “March 2024 Technical AM” with your CV and a few words on why you’re a good fit/ why you are a subject matter expert in publisher monetization